Idea sharing - Barrier 5

Assure them that there are options that can be utilized for example changing of fonts and sizes and may even be able to have a text to speech option available for them depending on device used

Visual Display - you can change the font and size of text on word documents. Perhaps they needs to have their eyes tested / need glasses. Literacy problem in reading?

Explain accessibility options on phones and computers. Can change font and sizing

Explain there are options. Font sizes can be changed, magnifiers can be used on the computer and on tablets and phones.

Show the learner how to change font colour, size, magnifier and settings to brighten screen. Also being sensitive to literacy issues.

Show that the screen resolution and font size can be enlarged and that there are other ways of making access easier.

Explain and show how devices have Accessibility settings and other ways of adjusting views and ways of using the device so you can see and use them. If their problem is with screen size, suggest that they may be better to avoid small screen devices and stick to the larger screen devices.
Find out of they have a friend or family member who can go over these settings in detail, if their isn't time in the session

Enquire as to what issues the patron is facing, and try to provide appropriate solutions, such as increasing the font size or changing the colour scheme

Show the client how they can adjust the screen settings to suit them. Show them how they can adjust the brightness, font size and general display.

Ask questions about what the difficulty is and try to gauge where the issue is, ie. is it the screen brightness, the font type or size. Show them the settings option and that there ways to change the display that may help them. Try a few out until the issue is resolved.

Investigate the issue further, is it literacy or visual?
Explain the settings functions for the display of information.
Assist with literacy programs.

Explain that computers have a magnifier tool and mobile systems have screens that can be pinched to zoom the content. Showcase some ease of accessibility tools such as screenreaders and magnifiers that most computers operating systems ship with.

I would ask them to explain what they mean by not being able to read it properly. Find out if its a literacy reason or a visual problem

Show them how to change the font size

Definitely consider altering font and display size in this instance. Other options would be to use software programs that convert text to speech.

Agree with them and show them the setting option. How easy it is to change display features to suit their requirements.

Access the situation adjust settings how they are sitting and if they need to be wearing their glasses. Also be sensitive a literacy issues.

Advise they can tell the system what to do and hear the comments.

Check screen brightness and show customer how to enlarge the text

Suggest to the customer to enrol in a basic computer class through the library.

As well as changing settings it might help to teach them some universal digital symbols and terminology to build up their basic digital literacy.

I am also in agreeance that Sharynn's approach is best.

Enter into further discussions with the customer to understand their statement.

Show the customer how to alter the display to have larger text and/or a brighter screen.

Show the customer how they are able to change the settings to suit their needs.

Support client through different settings to adjust brightness, font etc.

You could start with the settings function for brightness, style or font. If further help is required try to establish what support is needed.
Research tips and support options on the internet together as an introduction to this resource.

Have a chat with the customer, decide what is required and help accordingly whether it is font size, screen brightness etc.

Suggest resources, change display settings

Mention some of the options for either changing the text size or the screen size.
If they have a visual / reading problem, refer them to support services available (eg, Vision Australia).

I would advise that the visual display on their device can be changed to suit their needs, plus other settings to read text to them, if that is what is required. probably needs more investigation to determine the specific problem.

Understand the issues they're having and aid in a solution that best fits their issue.

Clarify with them why and go from there

Try to understand what they mean, then provide options to assist

Gauge what the customer means by I can't read it properly - sometimes this means even with glasses the font is too small or in some cases the person may not actually be able to read. Adapt with the situation and act accordingly.

Understand what the learner means and then provide assistance in different option according

I would teach them how to use the Zoom function, or text style to change the format to something that is easier to read.

find out if this is a literacy problem first and foremost and then I would offer other options as others have mentioned

Sharynn's approach is a great one to follow.

Clarifying what the learner means is the first step in addressing this issue. If it is not a literacy problem, I'd follow Sharynn's approach.

Let them know they can change to suit their needs. I would go through and show them how they can change the size, fonts, brightness etc. and then ask them which one they're more comfortable with.

Ask for clarification and then give them a few tips on the basics of "reading" a computer or device.

Find out if it's the text they can't see well enough or do they mean they don't understand what the apps etc mean. You can always make the icon, font bigger for them or make the screen brighter.

Show them that there are ways to change the size of text and screen brightness to best suit them.

Show them the settings to enlarge the text, change the screen brightness or the font type.

Find out why they can't read it properly. As mentioned above explore the settings function together for better visual and audio options

In training show the settings bar and how to fix the visual and audio to suit

Assess the issue, and together explore the Settings function to enable better visual or audio options.
Tips/cheat sheet to take home.

Try to gauge where the issue is, is it the screen brightness, the font type or size. Show them that there ways to change the display that may help them.

Try and find out if this is a literacy problem. If not show how to reset size and display of fonts etc. Show how they can search using the microphone and how the web pages can be read to them.

Show the client the many options for changing visual display on the equipment ie: the size and style of fonts, or suggest how to access the information in a better way.