Idea sharing - Barrier 2

Reassuring the client that they are not indeed that and make them feel comfortable by sharing personal experiences.

Let them know it can be overwhelming! And reassure them there is no such thing as a stupid question, we are here to help and support them.

Technology can be hard for every person at first when learning. There is no such thing as a stupid question. You can also have a support person with you for extra help.

Explaining that we all feel like this when learning something new, but we all start somewhere.
Use personal experiences to empathise your understanding of their feelings.

The digital world can be overwhelming. Start by taking smalls steps until you start to feel confident. Tell them about your own experience at the beginning of my digital learning.

The digital realm can feel overwhelming at the start, but by learning the basics, in small steps, he/she will be able to learn new things.

We all need baby steps to learn new things, and I'd tell them how my 80yo father in law felt the same way, but now he owns a tablet and does his own thins on it.

The starter course we have is designed for absolute beginners so anything you ask will not be a silly question. Please feedback to us if you are feeling like the content is too overwhelming and we can slow down and redo sections.

Remind the person that no one is born knowing these things, so they aren't stupid for not yet knowing something that haven't been taught to use. Show them that are resources for getting better at using the technology, which is where other people like them have learnt from too. Be encouraging during any training sessions.

Reassure them that it's natural to be scared when trying something new but that no one is judging them. Offer a quiet area where they can practice without people watching, and show them the guided practice they can do on the Be Connected website

Let them know that everyone has to start from the bottom and learning requires making mistakes and that doesn't mean they're stupid.
Let them know that everyone makes mistakes, even when they're used to using computers!

Reassure them that we all had to start somewhere. Share with them a story you know of a similar situation or tell them about your own experiences at the beginning of your digital learning journey.

Reassure them, put them at ease - they are not alone and no one is born knowing everything.
Find something they are interested in to successfully complete to build confidence.
Celebrate all the small steps.

Would first remind that they're not the only ones who feel this way and there are a huge number people in the world in the same boat trying to get familiar with basic computing skills

Make sure everyone in the class are at the same level. Re-assure everyone they are all beginners and are validate their feelings. Remember to always be patient and respectful and avoid using jargons.

Reassuring them that we are here to help and support them. starting with basics and moving ahead step by step

Reassure them that they are not stupid, we all had to start somewhere and we are here to help and begin at the level they are at

Reassure them that technology can be very overwhelming, but we can take it one step at a time.

Empathise with their perspective. Offer personal anecdotes into your own initial encounters with technology and how you persevered, struggling with new concepts but ultimately realising the benefits of these new technologies.

It won't take long to cover the basics.You will feel so confident having all the necessary tools in hand. Away you will go to explore further without feeling embarrassed

I would advise them that it is my job to help and I am happy to do so. There is no time like the present.

Assure them they are not stupid take things very slowly and tailor lesson the their level of learn use humor as a tool to relax them.

Advise them that there is no such thing as a silly question. Every leaning start at the beginning.

We all had to start somewhere, there will be no judgement

Explain to them that we all had to start somewhere and no question is silly. You don't know if you don't ask.

I talk about people's life experience - point out that to get to where they are they will have faced many problems and overcome them, and that they have the ability to do this too with our help.

I normally just reassure my clients that everyone has to start somewhere and that the lessons are one on one so no-one else will know.

Reassure them that everyone is learning everyday and that we are willing to help. As some stage everyone has to begin.

Assure them it is all about practice and that sticking to the adventure is well worth the benefits and inclusion of being able to use the digital device independently.

I would reassure them that they are not alone, and we all learn different skills at different paces, and let them know we are here to help them.

We all learn by mistakes. Libraries are inclusive environments where no one is judged - rather people are encouraged and supported to grow and learn new things.

Learning a new skill is daunting and usually we have to start from the basics. Everyone in the class are beginners too, so they step you through the process at your own pace.

I would assure them that each and every one of us had to start somewhere and we are all a little afraid of new experiences and not understanding them. Show empathy and don't ever criticize or belittle them.

Provide reassurance that we are here to help and we all have to start somewhere.

There's no stupid question, we all start somewhere

Everyone has to start somewhere. Explain that not everyone has been exposed to technology at school / work, even some young people today.
Share a way in which you, as a digital "master" overcame a tech barrier or felt stupid.

I would let them know that we start with the basics and move ahead step by step at their pace.

Let them know that there are no such thing as stupid questions when your learning something and let them know they can ask anything.

Reassure they are in a safe space at libraries

Provide reassurance that they are not stupid, and that no-one is born knowing technology...it is a skill to be learnt

Let them know there are no silly questions - and to ask away. We all learn at different paces

Advise no one is silly, we all learn somewhere and with the one on one support it is in their own time and ability

It's good to let patrons know that everyone else in the class is at a similar knowledge and skill level to them and that there will be lots of opportunities for questions throughout the class.

reassure them they are not stupid and everyone in these courses are all starting at a similar level and practice makes perfect.

I often say to elderly clients we are ALL learning on a daily basis and computers are no different. I assure them its within their reach to learn new skills but they have to have patience and not to be too hard on themselves and no question is a silly question.

Assure them that it is a learning process and there are not stupid questions, I am here to help you understand and build confidence.

Like Petra, I would refer to the learning experience of something they'd previously mastered. I would let them know that we'll take things slow, allow time for everyone to practice and ask questions during the class...but also if they are truly worried about asking something, or not sure they've understood something during the class to then come and see us afterwards and we'd be happy to help.

Assure them that no-one is born knowing everything. We've all had to learn to walk and talk. Every journey starts with a first step and the library can help with that.

Tell them that they are not stupid. Let them know that sometimes there are things that I'm still learning about technology and that you're never too old to learn.

Let them know that they are not stupid and that we all have to start somewhere. Let them know that there are things about technology that you are still discovering today and encourage them to give it a go.

To avoid embarrassment make sure the student are in the same level and assure them that there is no silly questions that all questions are valid and important for their development. Everybody has always something new to learn and they are all there to improve their already existing skills and learn new ones.

I would let them know there are no silly questions and everyone starts somewhere and explain how I began using technology.

Let them know there are no stupid questions. Share we are all learning everyday and share my own learning experience

Tell a story of someone in a similar position who became digital illiterate

Make sure they are in a class with people at the same level, assure them that all in the group are just starting out so everyone is in the same boat.

Share with them how technology can be hard for everyone at some point and how we are all still learning something in life, but that we are here to help each other out.
Let them know they can ask anything, there are no stupid questions.

Get their understanding that learning something new is always a challenge, like learning to ride a bike....or something they have mastered in the past

No one is stupid when is comes to Digital Technology. Start with the basics training and continue from there.

Let them know that there is no question to silly or stupid, and we don't need to rush and we can repeat some things if necessary

There is no such thing as a stupid question. We don't have to move quickly and will move at a pace they are comfortable with. No one is born knowing how to do things, everyone starts somewhere

We all had to start somewhere. Tell them about your own experiences at the beginning of your digital learning

I would use, as an example, a story of someone who has had a similar response but has gone on to successful learning.