Inspiring Joan

Help Joan with ways to stay connected with family and friends via apps, and help and encourage her to use online shopping for groceries and medication.

Joan might benefit from learning to make video calls and do online grocery shopping. Maybe she would also like to play games such as scrabble or sudoku online with other users - of course care must be taken that she only visits trustworthy websites.

Talk to Joan to try find out what her concerns are about the internet. Offer her a diagrammatic way of understanding it, (perhaps comparing it to a phone network that she has already used) so she has enough understanding to see it's uses. Discuss her fears and ways to manage those things. Introduce her to some of the ways of connecting to others, both one-way (viewing sites of interest, seeing lessons and entertainment on Youtube, etc) and also two-way connections via email, video connections, Facebook, etc. See which inspires her and which worry her, focus on the methods she finds inspiring first.

Give Joan a basic rundown of the internet and ways it may help her eg online shopping, facebook, emails, games, hobby groups, family history etc. Offer appropriate training offered by the library or give options of self paced learning (Be Connected)

Explain her the concept of Tech Savvy classes which would hopefully assist her to get comfortable with the basics of the internet such as viewing her emails. She can train a little by having someone send her simple emails to reply to. Then gradually work her way up to be able to do online shopping and view her family photos.

Encouraging her to join Tech Savvy classes at library so she can stay connected with her family. Helping her to set up an account on Borrow box so she can listen audio books.

convince her to join tech savvy so she could learn how to do online shopping and introduce her to social media so she can stay connected with her family.

Joan could benefit from & be encouraged to learn how to connect with her family & share photos, online shopping & joining some online groups with other like-minded people.

Encourage Joan to attend Tech Savvy Classes at her library. Help her set up an email account and if possible Skype or Face Time with her family. Facebook may help her find people with like hobbies or interests.

Introduce Joan to Tech Savvy Seniors, then gradually introduce the benefits of Facebook; how she can stay connected with her family, send recent photos, and keep each other up to date with their activities. Joan can learn to call her son on skype for additional technical support.

Introduce Joan to Tech Savvy Seniors and perhaps some other groups who meet in the library

Encourage Joan to come in for one-on-one "Be connected" sessions a great way to get started. Show her the basics and offer to setup social media for her.then introduce her to Tech Savvy seniors.

Set up 1:1 with Joan, talk about helping set up basics, email/facebook etc advise that we are there to help and support her. Introduction to Tech Savvy Seniors, will also have Joan interact with a group of people who may be able to help her feel like she is not alone and supported.

Have a conversation with Joan as to the type of support she needs in terms of accessing the internet and online services. Encourage Joan to participate in scheduled library activities and events that may support her needs

I would let Joan know about Tech Savvy seniors and ask if its something she'd like to enrol in, and offer a one on one tech help session to show her how to connect with her family and anything else that might be of interest to her.

I would offer to Joan to enroll in the Tech Savvy for Seniors classes and explain she could use library resources (computer) and help Joan to explore possible options she would be interested in. How she might like to better connect with her family and friends old and new.

I would introduce Joan to the Tech Savvy Seniors Program to show her the workings of social media and how she can connect with her family and others in the community.

I would encourage Joan to attend some Tech Savvy Seniors classes to get some basic skills. I'd suggest she could keep in touch with family via email, messaging or Facetime/Skype. She could be shown how to save, retrieve and organise family photos on a device. The use of online shopping and medication apps could also be encouraged.

Encourage Joan to let her know that technology does not have to be daunting if she was able to dip her toe in with some tech help sessions and tech savvy senior sessions. I would let her know that she could pop in anytime to utilise our public computers with assistance where required. Show her how to go about keeping in more regular contact with her son. Tailor things to suit Joan specifically.

Offer Joan a demonstration of different apps she can use to stay in regular contact with her family. Ask some of her interests to suggest other things she can do and use to her advantage. Suggest she come along to one of our seniors technology programs where she can get out of the house and mingle with others and learn how to safely use the internet. Reassure her that we have devices in the library she can use as well.

Would offer Joan tech Savvy Seniors if running or One on One tech help sessions to see if she would be interested in connecting with her son online through chat and video calls. Introduce to different facebook groups of her interests and different community groups in the town.

Joan would benefit from Tech Savvy Seniors classes. It would be important to give her the basic skills and knowlege on using the devices she has at home, and once competent she would benefit from social media or Skype classes so she can keep in contact with her family.

I would find out what equipment she had and review their capabilities and then demonstrate a video call and may be a couple of other social media sites and build from there

I would give Joan a demonstration through either Skype or Facebook and show her how easy it can be to connect with family over the internet. Offer to create her an email account on our public computers and give her reassurance that we are happy to assist when she comes in to the Library. I would tell Joan at the beginning of the demonstration to feel free to stop me at anytime and ask questions or tell me if I was going too fast for her. Patience is key for a client of this age

Show Joan some of the options of communicating with her family and assist her to use what she shows interest in. It seems she may need very basic introduction to using devices.

I would ask Joan if she would like me to show her around on the internet. Show her the different things she can do on the internet and also let Joan know that we do offer Tech Savvy Senior Courses and ask her if that's something that she may be interested in to help her boost her skills and confidence when it comes to technology and the internet.

I would explain to Joan that whilst the internet may seem daunting, it’s really not as hard as it appears and it’s absolutely never too late to learn…and that we are here to help her. I would tell her that we hold small supportive classes of lovely people who are all just starting out and in those classes we could show her how to do some things that could make life a bit easier like ordering groceries and medication from home. I would explain that there is a way to communicate with her son via video calls, and that we could show her how to do that too. I would explain how connected you feel when video calling (maybe even show her the Making Video Calls video on Be Connected if it was a new concept).

Introduce Joan to see messages and how to send messages and how to take photos with her phone so she can send photos of her to her family and receive photos of her family. Teach her how to use video calls so she can feel closer to her family as she would be able to see them over the phone. Teach her hoe to use social media so she would be able to connect with family and friends and be active in the community social circle. Find out about her hobbies and teach her how to use the internet so she can search for more information and things she would be interested in. Empower her so she can feel more independent and improve her confidence.

Offer Joan a tech help session to go through some of the tech savvy seniors courses with her such as introduction to computers, internet, social media, cyber safety and anything else that may interest her.

Show Joan some examples of families using Facebook for photos/connections and see if she would like to join up ( I'm assuming here that the son was using Facebook.) Maybe she could learn to Facetime so she could talk to her son and grand children. Ensure basic safety/security online are explained clearly so Joan can stay online. Find out what Joan's hobbies/interests are and show her some ways she could search for more info/ pics/groups etc. Once Joan feels comfortable with basic searching etc see if she would be interested in learning how to buy groceries online, get her script delivered

Introduce her to online shopping where she is able to order groceries online in comfort of home - click and collect
Use a chemist services search as online engagement (find out what chemists in her area can provide a medication organisation and delivery service) - to show her how the internet can be used to find current and day-to-day information and inspire her to do online searching.
Introduce Joan to FB - assist with setting up safe, secure, confidential controls and show her how she can access family and friends photos and posts.

Introduce her to online shopping where she is able to order groceries online in comfort of home - click and collect
Use a chemist services search as online engagement (find out what chemists in her area can provide a medication organisation and delivery service) - to show her how the internet can be used to find current and day-to-day information and inspire her to do online searching.
Introduce Joan to FB - assist with setting up safe, secure, confidential controls and show her how she can access family and friends photos and posts.

Introduce Internet and options of providers and needs to be able to connect with her son via ie skype.
Teach her how to use emails.
Introducing MyHealth for medical challenges
Maybe click and collect or deliver shopping
If interested in reading or listening show options of digital platforms in a library service for ebooks or eaudiobooks.
But of course one step at the time.

Introducing Joan to the Tech Savvy Seniors Program and showing her social media and how she can connect with her family and others in the community

Maybe encourage Joan to join a social group in the community to meet new people (eg. sewing circle, QCWA). Show her how skype works, also let her know about social media to keep up to date with her family

Perhaps introduce Joan to social media such as facebook. There she can see pictures of and talk to loved ones, show her interest groups on Facebook and how to connect with people. Perhaps show her blogs and hobby pages. Perhaps show her that video calling is an amazing bit of technology available to us to allow her to see her loved ones in real time. Many chemists offer online medication services now as well, this may help her manage her own medication needs.

Assist with email and attaching photos to send to family.
Maybe Skype could be an option

Depending on whether son is on Facebook or other social networking encouraging Joan to use this so that access to family is easy. Finding Joan's other interests be it gardening, reading, craft etc. and showing her what is available in her interest and forums for these if she is so inclined. This way some of her social needs are met. Perhaps also online shopping so that her groceries are delivered.

Encouraging participation in a social group (ie: U3A) would be most important, to alleviate the sense of isolation. Digital learning activities and games with like-minded people rather than "lessons".