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Outside your Role: would be when it goes outside of learning and they insist that you complete the work for them (Making Payments, Confidential Documents, Being given personal details that should not be handed out).

Going beyond the scope of training. Being asked to do it for them e.g. typing their resume, filling out forms online etc... people need to learn to do it for themselves. People learning to access their own personal details. e.g. banking info,

When I am asked to preform the task for them rather then assisting them in completing the task themselves. Such as "type my resume for me" or " Can you log on to ____ and complete the form for me"

Keep information within digital equipment and discuss only what you are educational in.

Don't give advice that you are not trained or qualified for.

Accessing personal information, writing information, and advanced technical assistance with devices.

Finding specific forms, specific use of websites or apps, advising on illegal internet activities

Anything that takes you into the personal world of the learner, such as putting in passwords, beyond showing how and where they go and clarifying the common on-screen explanations on how they need to be constructed, and also includes filling in their personal documents and forms, doing things outside of the session, doing functions outside of the use of the device being discussed - eg how to use a library source - this should be referred to the organisation that they wish to interact with, as we may give the person incorrect or inefficient information.

Writing emails for patrons, using own details to allow patrons access to websites

Completing the task the client has asked help with instead of helping the client as they do it themselves.

Doing the request for the patron rather then allowing them to do it themselves and develop there skill like filling out forms or important documents on behalf of a customer/client. Giving personal advise/preferences on certain programs or devices.

Completing documents, creating emails, creating social media profiles or other tasks. Viewing personal information. Installing/removing software or troubleshooting harware or software issues or physically handling a persons device. Giving anything but very general advice about products relating to technology.

Helping with personal information, physically accessing others' devices and helping with more technical work such as changing software, hardware, network configurations and settings.

Having access to clients' private, sensitive and confidential information.

Accessing personal information

Providing advice on which brand to purchase.
Entering in sensitive. private or confidential data.
Touching a digital user's own personal device.

Getting sidetracked into questions beyond the scope of the topics or complex problems/requests. Anything involving personal information or business needs.

Refrain from taking over .Let the client succeed by being there to explain however always leave the keyboard in their control. Check they understand your instructions. Repeat,revise and review all the basic operations discussed.How to sign up. Signing in techniques.Downloading apps.How to save documents and printing techniques.

Accessing personal information and passwords.

privacy, filling paperwork

Accessing personal & sensitive information & touching the customers device.

Requesting any personal information of passwords.

Accessing personal information and complete online forms and applications. Smart phone issues that requires a staff to handle the phone and enter information.

Accessing personal information or personally completing online forms or applications

Personal IT issues
Smart phone issues that require staff to handle the phone and enter information

Confidential items, requests outside of the facility, requests for complex technical advice or support

Anything relating to online banking, confidential details, service provider issues, large items such as printer set ups, computer software and setting troubleshooting.

IT problems, and anything that involves the customers private and/or personal information.

Accessing, entering, completing personal information on websites, forms, documents. Giving advice on my personal preferences.

Accessing personal information, giving unwanted advice and accessing inappropriate material.

Banking/personal information, doing tasks for the customer rather than teaching them how to do it themselves.

Completing everything for the customer rather than letting them learn, assisting with log ins to personal accounts, forcing them into using a specific program or device because of personal preference or downloading/telling them what apps to purchase. Letting them come to you for advanced IT issues.

IT problem solving, advance help with programs ie: word, power point, spreadsheets.

Accessing personal information, advanced tech skills

Personal information/bank details/passwords etc.

Doing stuff FOR people. Giving advice. Touching their device.

Physically touching a customers personal device
Entering customer personal information
Submission of forms/documents for customers
Sharing customer information
Being closer than 1.5m to the customer

Helping with personal information that requires confidentiality. Also helping with issues that should really be seen by an expert in the area.

Being too involved at a personal level

Assisting with anything involving personal information

Anything were accessing the learners personal information is required (ie: online banking etc), keeping track of login/password details, in-depth technical questions regarding their computer having a virus or even making specific recommendations.

Dealing with personal information, bank details, important forms online

filling out forms online, internet banking

Helping set up devices outside of the workplace (personal home)

Assisting with personal matters such as online banking, or important forms.

Anything that would be considered fraudulent or breach of confidentiality. Anything outlined by my employer that is out of my scope.

request to help them connect up their home computer to the internet
debugg their laptop
the "my computer has a virus can you help me"

Accessing personal information

personal banking, purchasing of items over the internet, personal forms.

Dealing with learner's personal information; Recommending products; Taking over from the learner so they don't gain experience

Setting up any type of online activity that authorises payment.

Introductory skills that give learners the ability to independently access useful applications, in a safe way, on their device.

Accessing personal information, lodging documents, setting up accounts that require personal information/banking details etc.

Accessing sensitive personal information, banking or credit card processes, accessing photos on devices, online shopping, etc..

Anything that requires the customer's personal information such as online shopping, filling out forms, etc.

Accessing personal information or filling in forms for the customer

Photoshop, helping with banking reseme writing

Doing everything for the participant rather than letting them learn, assisting with log ins to personal accounts such as banking or My gov, telling them which brand of device/printer etc would be better for them, downloading/telling them what apps to purchase.

Creating passwords and logins and resetting passwords
Giving advice on information found on websites particularly government and financial websites.
Filling in online forms for people with their personal and or sensitive information
Writing/typing documents ie letters

Create or edit documents, fill out forms with sensible contents, making online payments for customers, create posts on social media

accessing and editing customer's personal information

Going beyond the scope of the training, by completing personal documents/forms or providing opinions and advice on digital devices, programs and/or internet service providers.

Giving personal advise/preferences on certain programs or devices. Filling out forms or important documents on behalf of a customer/client.

Accessing personal information

Installing or uninstalling programs for them that you think they need or don't need; completing forms for them particularly with sensitive information; sharing sensitive information; hardware modification

Accessing sensitive personal information
Completing banking or credit card processes
Logging onto a personal social media site
Accessing photos on devices

Accessing personal information such as banking, emails etc. Sharing personal information. Not allowing skills of the client to develop

Physically touching a customers personal device
Entering customer personal information
Submission of forms/documents for customers
Sharing customer information

Completing personal documents for the client.